AI WhatsApp Agents
Your next sales employee could be on WhatsApp.
An AI agent on the official WhatsApp Business API that answers instantly, understands what the customer wants, asks the qualifying questions your team would ask, follows up on a schedule, and escalates to a human with the whole conversation attached.
- Timeline
- 4–8 weeks, including Meta verification
- Discipline
- AI + Automation
The problem
Enquiries arrive at 11pm, on Sunday, and during the lunch rush. By the time somebody replies, the customer has messaged three competitors and bought from whoever answered first.
Who this is for
- Businesses receiving enquiries outside staffed hours
- Teams where follow-up depends on whoever remembers
- High-volume enquiry businesses. Property, hospitality, education, healthcare
- Anyone spending on ads while leads sit unanswered
What you actually get
Deliverables, not adjectives. Every item below is something that gets handed over.
WhatsApp Business API setup
Official API provisioning, business verification, display name approval and number migration handled end to end.
Conversation design
The actual script: how it opens, what it asks, how it handles the fifteen things customers really say. Written before any code.
Intent understanding
The agent works out what the customer wants from how they phrase it, rather than forcing them through a numbered menu.
Qualification logic
Your qualifying questions, asked in a natural order, with the answers captured as structured data rather than buried in chat.
Follow-up sequences
Timed, stoppable nudges for customers who go quiet. Reminder, offer, last call. That cancel the moment they reply.
Human escalation
Clear handoff rules, and when it fires your team receives the full history so nobody asks the customer to repeat themselves.
Approved message templates
Business-initiated templates written and submitted for Meta approval, because outside the 24-hour window nothing else sends.
Dashboard & transcripts
Every conversation readable, every lead exportable, every escalation logged.
How it runs
Map the conversation
We read your last few hundred real WhatsApp threads. The script comes from what customers actually say.
API provisioning
Business verification and number setup. Typically the longest lead-time item, so it starts first.
Build & train
Agent built, qualification wired, escalation rules set, templates submitted.
Supervised pilot
Runs with a human reviewing every reply, and we tune against real conversations before it goes unsupervised.
Launch & refine
Live, monitored, adjusted monthly against transcripts.
What it’s designed to do
- Cut first-response time to seconds, at any hour
- Ask every qualifying question, consistently, every time
- Keep follow-up happening without anyone remembering to do it
- Hand humans warm conversations instead of cold names
These describe what the system is built to do. They are not guaranteed outcomes — results depend on your offer, market and team, and anyone promising otherwise is guessing.
Technology
Chosen per project. We do not use every tool on every build.
Straight answers
We recommend being upfront. Trying to pass an AI off as a person backfires the moment it gets something wrong, and being clear costs almost nothing in practice.
Ready to talk about ai whatsapp agents?
Tell us the problem you’re solving. If this isn’t the right service for it, we’ll say so and point you at the one that is.